Shipping policy

Shipping Policy

Effective Date: September 28, 2026
Last Updated: September 28, 2026

This Shipping Policy explains how CoffeeAltCo LLC (“CoffeeAlt,” “we,” “us,” or “our”) processes and ships orders placed through CoffeeAlt.com.

1. Where We Ship

CoffeeAlt currently ships orders within the United States only.

We do not currently offer international shipping.

2. Shipping Rates

Our current standard shipping rates are:

Orders under $50: $6.95 Standard Shipping
Qualifying orders of $50 or more: Free Standard Shipping

The applicable shipping charge and any available free-shipping promotion will be displayed during checkout before you complete your purchase.

Shipping rates, free-shipping thresholds, promotions, and available delivery methods may be updated from time to time. The shipping terms displayed during checkout at the time an order is placed will apply to that order.

3. Order Processing

Orders are processed and prepared for shipment as promptly as reasonably possible.

Processing times may vary due to factors such as:

Order volume
Weekends or holidays
Product availability
Payment verification
Weather or emergency conditions
Other circumstances outside CoffeeAlt's reasonable control

An order confirmation does not mean that an order has shipped. Customers will generally receive a separate shipping confirmation when the order has entered shipment and tracking information is available.

4. Estimated Delivery Dates

Estimated delivery dates or transit times shown on CoffeeAlt.com, during checkout, in order communications, or through a shipping carrier are estimates only unless expressly stated otherwise.

Delivery times may vary depending on the destination, carrier, shipping service, weather conditions, holidays, transportation disruptions, and other circumstances.

CoffeeAlt cannot guarantee a specific delivery date for standard shipments.

5. Shipping Carriers

CoffeeAlt may use carriers and shipping services selected based on the destination, package size, delivery expectations, availability, and other fulfillment considerations.

The carrier and shipping service actually used for an order may vary.

6. Tracking Information

When tracking information is available, it will generally be provided through your shipping confirmation email and/or order status page.

Tracking information may take some time to update after a shipping label is created or after the carrier initially receives the package.

7. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an incorrect shipping address after placing an order, contact us as soon as possible at support@coffeealt.com.

We will make reasonable efforts to correct an address before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

8. Undeliverable or Returned Packages

If a package is returned to CoffeeAlt because of an incorrect or incomplete address, failed delivery attempt, refusal, or another delivery issue, please contact us so we can review the available options.

Additional shipping charges may apply if an order must be shipped again because of an incorrect or incomplete address provided by the customer.

9. Carrier Delays

Once a package has been transferred to a shipping carrier, delivery may be affected by circumstances outside CoffeeAlt's reasonable control.

These circumstances may include:

Carrier delays
Weather conditions
Natural disasters
Transportation interruptions
Holiday shipping volume
Operational disruptions
Incorrect or incomplete delivery information
Other events outside CoffeeAlt's reasonable control

We will make reasonable efforts to assist customers with shipping issues, but CoffeeAlt is not responsible for carrier delays outside our reasonable control.

10. Packages Marked Delivered

If tracking information shows that your package was delivered but you cannot locate it, please first:

Check the delivery location and surrounding area
Check with household members or others who may have accepted the package
Check with neighbors when appropriate
Review the carrier's tracking information
Contact the shipping carrier for additional delivery information

If you are still unable to locate the package, contact us at support@coffeealt.com and we will assist where reasonably possible.

11. Damaged Shipments

Please inspect your order when it arrives.

If your order arrives damaged or if products are missing or incorrect, contact us as soon as possible at support@coffeealt.com.

When contacting us about a damaged shipment, please provide:

Your order number
A description of the issue
Photographs of the product and shipping packaging when applicable

We will review the issue and determine the appropriate resolution in accordance with our Return and Refund Policy and applicable law.

12. Subscription Orders

Recurring subscription orders are shipped according to the subscription frequency selected by the customer, subject to product availability, payment authorization, processing times, and the customer's current shipping information.

Customers are responsible for maintaining an accurate shipping address in their customer or subscription account.

Changes to an address, subscription, or delivery schedule should be made before the applicable recurring order is processed whenever possible.

13. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@coffeealt.com.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment. However, we cannot guarantee cancellation once an order has been processed, packed, or shipped.

14. Changes to This Shipping Policy

CoffeeAlt may update this Shipping Policy periodically to reflect changes in our shipping services, rates, carriers, fulfillment practices, or other business requirements.

When changes are made, the Last Updated date at the top of this policy will be revised.