Refund policy

RETURN & REFUND POLICY

Last Updated: September 29, 2026

At CoffeeAlt, we want you to feel confident ordering from us. Because our products are consumable dietary supplements, certain return restrictions apply for health, safety, and quality-control reasons.

30-DAY FIRST-BAG GUARANTEE

Try CoffeeAlt risk-free. If you don't love your first bag, we'll refund it.

• The guarantee applies to your first CoffeeAlt order only, whether a one-time purchase or the first order of a subscription, and may be claimed once per customer.
• The refund is the price you paid for one bag. If your first order included more than one bag, the guarantee covers one bag, refunded at the per-bag price you paid (the pack price divided by the number of bags). Shipping charges are not refunded.
• Contact us at support@coffeealt.com within 30 days of delivery and include your order number.
• If the bag has been opened, include a photo of the opened bag. You do not need to send an opened bag back.
• If the bag is unopened, it must be returned to us before the refund is issued. We will send return instructions. Return shipping costs are the customer's responsibility, as described under Return Shipping below.

Refunds under the guarantee are issued to the original payment method. Claiming the guarantee does not cancel a subscription; manage or cancel your subscription separately before the next scheduled renewal.

RETURNS

Unopened and unused CoffeeAlt products may be returned within 30 days of delivery.

To be eligible for a return:

• The product must be unopened, unused, and in its original sealed packaging.
• The product must have been purchased directly from CoffeeAlt.com.
• You must provide your order number or other proof of purchase.

Other than under the 30-Day First-Bag Guarantee, opened or partially used consumable products are generally not eligible for return or refund unless the product was damaged, defective, incorrect, or otherwise eligible under applicable law.

To request a return, contact us at support@coffeealt.com before sending any product back. Returns sent without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible at support@coffeealt.com and include:

• Your order number
• A description of the issue
• Photos of the product and packaging, when applicable

We will review the issue and, when appropriate, provide a replacement, refund, or other resolution.

NON-RETURNABLE ITEMS

The following items are generally not eligible for return:

• Opened or used consumable products (except under the 30-Day First-Bag Guarantee)
• Products with broken or removed safety seals
• Gift cards
• Promotional or complimentary products
• Items not purchased directly from CoffeeAlt.com
• Items returned more than 30 days after delivery

Certain merchandise or accessories may have different return requirements where stated on the applicable product page.

RETURN SHIPPING

Unless the return is the result of a CoffeeAlt error, damaged product, defective product, or incorrect shipment, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping method when returning merchandise. CoffeeAlt is not responsible for returned packages that are lost in transit.

REFUNDS

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.

SUBSCRIPTION ORDERS

Subscription orders are subject to the same return and refund conditions described above. The first order of a subscription is eligible for the 30-Day First-Bag Guarantee if it is your first CoffeeAlt order; later subscription orders are not.

Customers are responsible for managing or canceling subscriptions before the next scheduled renewal or processing date.

Canceling a subscription does not automatically cancel or refund an order that has already been processed.

If you need assistance with a subscription order, contact us at support@coffeealt.com.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel an order before it enters fulfillment, but cancellation cannot be guaranteed once an order has been processed, packed, or shipped.

EXCEPTIONS AND CONSUMER RIGHTS

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

CONTACT US

For guarantee, return, refund, damaged-order, or cancellation questions, contact:

CoffeeAltCo LLC
Email: support@coffeealt.com
Website: CoffeeAlt.com